FAQ Help Center
Warranty Program
Our warranty covers manufacturing defects and material faults under normal use.
It applies to products that have been stored, handled, and used according to our guidelines.
If a defect is confirmed, we offer a replacement or credit, depending on the situation.
The warranty does not cover damage caused by misuse, improper storage, or normal wear and tear.
All warranty claims must be submitted with proof of purchase within the warranty period.
To file a warranty claim, please contact our sales or customer service team with a description of the issue.
You will need to provide the invoice number, product details, and clear photos or videos showing the defect.
Once we receive the information, our quality team will review the claim.
If the claim is approved, we will arrange a replacement or issue a credit note.
The entire process is handled as quickly as possible to minimize disruption to your business.
We offer several shipping methods depending on order size and destination.
These include standard ground freight, express delivery, and palletized shipments for larger volumes.
All shipments are handled by reliable logistics partners to ensure safe and timely delivery.
Shipping costs and transit times are confirmed when the order is placed.
If you have specific delivery requirements, we can discuss customised shipping solutions.
Our return policy allows returns for defective or incorrectly shipped products.
Returns must be requested within the approved return period and authorized in advance.
All items should be unused and in their original packaging.
Once the returned goods are inspected, we will issue a replacement or credit as agreed.
Custom or special-order items are generally non-returnable unless a defect is confirmed.
Free shipping applies only to the original outbound delivery, not to return shipments.
Return shipping costs are typically the responsibility of the customer.
However, if the return is due to a confirmed defect or our error, we will cover the return shipping.
All return conditions must be approved in advance by our team.
We always aim to handle such cases fairly and transparently.
Gift cards can be purchased directly through our sales team or authorized distributors.
They are available in predefined values or can be customized upon request.
Once purchased, the gift card is issued digitally with a unique redemption code.
The card can be used toward future orders within the validity period.
For bulk or corporate purchases, special arrangements can be discussed.
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Shipping & Recent Orders
Your package was shipped using one of our standard approved shipping methods.
The exact carrier and service level depend on the order size and delivery destination.
Once the shipment was dispatched, a tracking number was provided for monitoring.
All packages are securely packed to prevent damage during transit.
If you need specific shipping details, our customer service team can assist you.
Delivery time depends on the shipping method selected and the destination.
Standard shipments usually arrive within the estimated transit time provided at order confirmation.
Express shipping options offer faster delivery when available.
Once the order is shipped, a tracking number allows you to monitor progress.
If there are any delays, our team will inform you promptly.
Once your order has shipped, you will receive a shipment confirmation from our team.
This confirmation includes the carrier details and a tracking number.
You can use the tracking link to monitor the delivery status in real time.
All shipments are dispatched only after quality and documentation checks are completed.
If you have not received a confirmation, our customer service team can verify the status for you.
